Klaim99 fully respects the privacy of every member. This document clearly outlines how we collect, use, store, and protect your personal information — with no confusing or convoluted language.
Our Commitment
We don't just comply with the law — we go further to ensure your data remains safe and in your control at all times.
All data transmitted between your device and klaim99's servers is protected using 256-bit SSL encryption — the same standard used by leading financial institutions.
Your personal data has never been and will never be sold, rented, or transferred to any third party for marketing purposes without your explicit consent.
Our KYC process uses a fully encrypted verification system. Your identity documents are stored in a restricted-access environment and protected against any unauthorised access.
You have the right to access, correct, or request deletion of your personal data at any time. Our support team is ready to help you manage the information we hold.
We clearly inform you about the cookies we use and their purposes. You can manage your cookie preferences through your browser settings at any time.
Klaim99 operates in accordance with Malaysia's Personal Data Protection Act (PDPA). Every aspect of our data handling process is designed to meet and exceed the required compliance standards.
Klaim99 ("we", "our platform") deeply values the privacy of every individual who uses our services. We understand that personal information is a valuable asset, and your trust is the foundation of everything we do.
This Privacy Policy is designed to openly and honestly explain how we collect, use, store, protect, and — under certain limited circumstances — share your information. This document applies to all members, visitors, and anyone who interacts with the klaim99 platform.
By using the klaim99 website or mobile app, you agree to the terms set out in this Privacy Policy. If you do not agree, we recommend that you discontinue use of our platform.
Klaim99 collects various types of information depending on how you interact with our platform. Here is a detailed breakdown:
| Data Category | Examples of Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration & KYC |
| Contact Data | Email address, mobile phone number | Registration form |
| Financial Data | Bank account number, digital wallet information | Deposit & withdrawal process |
| Technical Data | IP address, browser type, operating system | Automated system logs |
| Usage Data | Game history, wagering habits, active hours | Activity on the platform |
| Communication Data | Support chat records, sent emails | Interactions with our team |
We only collect information that is genuinely necessary to provide a safe and responsible service. We do not collect sensitive information such as biometric data or medical records unless specifically required by law.
The information we collect is used for the following purposes:
Klaim99 does not sell or rent your personal data to anyone. However, in certain limited situations, we may share your information with:
In all data sharing instances, we ensure that recipients of your data adhere to data protection standards equivalent to or higher than our own.
The security of your data is our absolute priority. klaim99 implements multiple layers of technical and organisational protection to keep your information safe at all times:
Your data is stored for as long as necessary to provide our services and meet legal obligations. Active account records are generally retained throughout the membership period, while closed account records are kept for a minimum of seven (7) years in line with financial compliance requirements.
Klaim99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality.
As a klaim99 member and as an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:
To submit any request related to the above rights, please contact our support team via live chat. We will process your request within 30 business days. In certain circumstances, we may need to verify your identity before fulfilling the request.
Klaim99 is a platform exclusively for individuals aged 18 years and above only. We do not knowingly collect any personal information from individuals under the age of 18.
If we discover that we have inadvertently collected information from underage individuals, we will take immediate action to delete that information and close the account in question. Parents or guardians who find that their child has registered on our platform are encouraged to contact our support team immediately.
The klaim99 platform may contain links to third-party websites or services. Please note that this Privacy Policy applies solely to the klaim99 platform. We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies before providing any personal information.
Klaim99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to members via their registered email or in-platform notifications.
The "Last updated" date at the top of this document reflects the date of the most recent amendment. Your continued use of the platform after any amendments are published constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the klaim99 team through the following methods:
We are committed to addressing every inquiry seriously and providing a clear response within a reasonable timeframe. Your trust is our priority, and we are here to assist you at every step.
Join over 500,000 members who have trusted klaim99 as their preferred online gaming platform in Malaysia. Register today and experience the difference of a platform that truly puts your security first.